Terms of Service

Acceptance of Terms

By accessing and using the services provided by imbricuspb B.V. ("imbricuspb", "we", "our", or "us"), including our website, products, and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and imbricuspb.

Company Information

imbricuspb B.V. is a company registered in the Netherlands with the following details:

Services Description

imbricuspb provides premium chocolate and confectionery products and services, including:

• Artisan chocolate products and premium confectionery
• Custom chocolate orders and bespoke collections
• Corporate gifts and event catering services
• Consultation and product development services
• Online ordering and delivery services

User Obligations

When using our services, you agree to:

• Provide accurate and complete information when placing orders or making enquiries
• Use our services only for lawful purposes and in accordance with these Terms
• Respect the intellectual property rights of imbricuspb and third parties
• Not engage in any activity that could harm or interfere with our services
• Comply with all applicable laws and regulations
• Maintain the confidentiality of any account credentials

Orders and Payment

When placing orders with imbricuspb:

• All orders are subject to acceptance and availability
• Prices are quoted in Euros (EUR) and include applicable VAT where required
• Payment terms will be specified at the time of order confirmation
• We reserve the right to refuse or cancel orders at our discretion
• Custom orders may require deposits and have specific terms
• Delivery times are estimates and may vary based on product availability

Product Information and Quality

imbricuspb strives to provide accurate product information and maintain high quality standards:

• Product descriptions and images are provided for informational purposes
• Actual products may vary slightly from images due to the artisanal nature
• We maintain strict quality control procedures for all products
• Allergen information is provided where applicable and should be reviewed carefully
• Storage and handling instructions should be followed to maintain product quality

Intellectual Property

All content, trademarks, logos, designs, recipes, and intellectual property related to imbricuspb are owned by imbricuspb B.V. or our licensors. You may not:

• Copy, reproduce, or distribute our intellectual property without written permission
• Use our trademarks, logos, or brand elements for commercial purposes
• Reverse engineer or attempt to discover proprietary recipes or processes
• Create derivative works based on our intellectual property
• Use our content for competing business purposes

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by law, imbricuspb's liability is limited as follows:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the specific product or service
• We are not responsible for delays or failures due to circumstances beyond our control
• Liability for food allergies or adverse reactions is limited to product replacement
• We do not warrant that our services will be uninterrupted or error-free

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Returns and Refunds

Due to the perishable nature of our products:

• Returns are generally not accepted unless products are defective or damaged
• Claims for defective products must be made within 48 hours of delivery
• Custom orders are generally non-refundable unless we fail to meet specifications
• Refunds, when applicable, will be processed within 14 business days
• Shipping costs are non-refundable unless the return is due to our error

Force Majeure

imbricuspb shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labour disputes, government actions, supplier failures, or other unforeseeable circumstances.

Termination

We reserve the right to terminate or suspend access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will cease immediately. Provisions of these Terms that by their nature should survive termination shall remain in effect.

Modifications to Terms

imbricuspb reserves the right to modify these Terms at any time. We will notify users of material changes by posting updated Terms on our website and updating the "Last updated" date. Continued use of our services after such changes constitutes acceptance of the modified Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the Netherlands. If you are a consumer resident in the EU, you may also bring proceedings in the courts of your country of residence.

Dispute Resolution

We encourage users to contact us directly to resolve any disputes. For EU consumers, alternative dispute resolution options may be available through the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Contact Information

For questions about these Terms of Service, please contact us: